Ordering Policies

How to Order

In addition to convenient online ordering, we offer many solutions to meet your needs.

Give us a call. Our knowledgeable and dedicated sales department is staffed and accessible by phone from 8:30 am to 4:15 pm, Eastern Standard Time, Monday through Friday.

Call Toll Free: 800.241.6897
Atlanta Area: 404.691.4234

Fax your order to 404.699.0157 or e-mail it to sales@melvinroos.com for prompt service. All orders should include your name, company name, complete address/telephone information, and your desired payment method. Please specify item numbers, colors, quantities, and descriptions.

When you are in the Atlanta area, we invite you to take advantage of our convenient showroom location between the hours of 8:30 am and 4:15 pm, Monday through Friday. Stop by and see our catalog products on display before you buy. Pick up your order from our warehouse to save both time and freight.

Download: Order Form, Credit Application Form

Custom and Special Orders

Melvin S. Roos & Co., Inc. will gladly provide pricing on non-stock and custom items. A non-refundable deposit may be required on special orders, made using any standard payment form. Custom and special order items are not returnable. For those with established open accounts, custom made, special order merchandise and custom design work requires an advance of at least 50%.

Melvin Roos and Co., Inc. can create custom items in a wide variety of metal finishes, laminates, and acrylic products. Our knowledge and experience allow us to offer quality display products with extraordinary value pricing. Please call Toll Free 1.800.241.6897 for your custom quote.

Payment Methods

Credit Card: Melvin S. Roos & Co., Inc. accepts Visa, MasterCard and American Express for all orders over $10. All orders under $25 will include a handling charge of $20.
Terms: Net 30 day terms are extended to customers with well rated accounts and can be approved for all others with satisfactory trade and banking references. Credit applications are available on the web site or ask your sales representative to e-mail or fax you a copy. You may fax or e-mail your credit application to your sales representative or to the accounts receivable department at 404.699.2613. Please allow at least 2 weeks for processing.

Pricing Policies

All prices are subject to change without notice. While every effort is made to make the printed and online catalogs as accurate as possible, Melvin S. Roos & Co., Inc. reserves the right to correct any error in description or price. Prices reflect US dollars and do not include tax or freight charges.

Backorders

Any item not in stock at time of original shipment will be shipped as soon as possible. Separate shipping charges will be billed for each shipment.

Cancellation Policy

If you need to cancel your order, please contact Melvin S. Roos & Co., Inc. immediately. Once an order has shipped it may not be cancelled. If the item is returnable, you may return the item(s) subject to the return policy outlined below.

Customer is responsible for all freight charges incurred regarding refused C.O.D. shipments.

Returns

Melvin S. Roos & Co., Inc. accepts returns of all un-used and un-damaged merchandise with the exception of custom or special order merchandise.

All returns must be made within 30 days of shipment and are subject to a 15% restocking charge. Merchandise should be returned in its original packing within 30 days.
Please call Melvin S. Roos & Co., Inc. for an authorization number, which should be prominently displayed on each package. Credit will not be issued without prior return authorization and a copy of the packing slip and/or invoice.Returns should be shipped prepaid, unless otherwise authorized.

Shipping

Melvin S. Roos & Co., Inc. makes every effort to send your shipment the best way and at the lowest possible price by using its preferred carriers, UPS and FedEx Ground, whenever shipment size permits, unless otherwise requested. Larger shipments are sent by common carrier at negotiated rates. Unless instructed to the contrary, common carrier shipments go freight collect. F.O.B. origin.

Upon request, an estimate of freight charges will be prepared for any customer’s order. However, this should be considered only an estimate and the customer is responsible for all actual freight charges incurred.

Damages

All shipments are insured against damage in transit. Therefore, it is important that customers open, inspect, and count all cartons upon delivery to be eligible to file a freight claim. All damaged merchandise must be reported to the carrier and Melvin S. Roos & Co., Inc. within 10 days of receipt. Claims made after 10 days cannot be honored. Melvin S. Roos & Co., Inc. will make every effort to replace your damaged merchandise as soon as possible.

Visible Damage: When a carton is visibly damaged upon arrival, it must be indicated when signing the truck Bill of Lading. Additionally, both copies should be signed by the driver to protect you and enable you to file a claim against the carrier.

Concealed Damages: If after opening a package you discover damage, save all the packing materials (if possible take photos) and call the carrier immediately to report the claim. Claims must be filed with the carrier within 10 days of signing for the freight. Melvin S. Roos & Co., Inc. will be glad to assist you with any claim.

Privacy Policy

Melvin S. Roos & Co., Inc. will only use your personal information to complete your order, answer our inquiry or offer our products and services. We do not sell e-mail addresses, telephone numbers or any other personal information that we gather in th